Privacy Policy

Effective Date: October 1, 2025  ·  Last Updated: July 5, 2026

Introduction

At Staywell Health, we are committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive our direct primary care services.

HIPAA Compliance

As a healthcare provider, Staywell Health is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and its Privacy Rule. We maintain appropriate safeguards to protect your protected health information (PHI) and will only use or disclose your PHI as permitted by law or as authorized by you.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Date of birth and emergency contact information
• Insurance information (if applicable)
• Payment and billing information

Health Information

• Medical history, symptoms, and diagnoses
• Treatment plans and medications
• Test results and clinical notes
• Mental health information

Website Information

• IP address and browser information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

How We Use Your Information

• Treatment: To provide, coordinate, and manage your healthcare
• Payment: To process membership fees and billing
• Healthcare Operations: To improve our services and ensure quality care
• Communication: To contact you about appointments, test results, and health information
• Legal Requirements: To comply with applicable laws and regulations

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: When you provide written authorization
• Healthcare Providers: For coordinated care with specialists or other providers
• Business Associates: With vendors who help us provide services (under HIPAA-compliant agreements)
• Legal Requirements: When required by law, court order, or public health authorities
• Emergency Situations: To prevent serious harm to you or others

Your Rights

Under HIPAA, you have the right to:

• Access: Request copies of your medical records
• Amendment: Request corrections to your health information
• Restriction: Request limits on how we use or share your information
• Confidential Communication: Request communication through alternative means
• Accounting: Request a list of disclosures we have made
• Complaint: File a complaint if you believe your privacy rights have been violated

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal and health information, including:

• Encrypted data transmission and storage
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on privacy and security practices

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. We do not use cookies to collect personal health information.

We use Google Analytics to understand how visitors use our website, and the Meta Pixel (Facebook) to measure the effectiveness of our advertising and, if you have interacted with our Facebook or Instagram content, to show you relevant ads. These tools may collect information such as your IP address, browser type, pages visited, and general location. This information is used in aggregate to improve our website and marketing, and is not used to identify you individually or linked to your protected health information.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

We provide healthcare services to patients of all ages, including minors. When treating minors, we follow applicable state and federal laws regarding parental consent and the privacy rights of minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Staywell Health
6837 Falls of Neuse Rd, Ste 106
Raleigh, NC 27615
Phone: (919) 238-9555
Email: info@staywellforlife.com

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be retaliated against for filing a complaint.

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775